Damage Transactions

What to Do at the Moment of Damage?

We hope you never experience a damage in the first place. However, in the event you experience one, you can call your agency or our nearest Regional Directorate, or call (0850) 811 51 00 and press 3 to reach Doğa Sigorta Customer Services. The experts to be appointed to your file as a result of your report will attend to your claim file as soon as possible.

Documents to be Requested from You During Notification:

Policy Number

Date of loss or damage

Estimated amount of claim

Communication information of the insured or the contact person

Service address, phone number and tax number in automobile claims

If your estimated claim is above ₺ 20.000 provide the following in addition to the information above;

Or Real Persons;

Photocopy of the identification card (bearing the permanent address and signature)


For Legal Entities;

Trade Registry Journal,

Signature Circular,

Tax Certificate,

Certificate of activity,

Photocopy of IDs of authorized signatories / representatives (bearing the permanent address and signature of the person).

If you will be following your claim file by yourself, keep the claim file number you receive while filing the report. This will be necessary in all inquiries and communications.


Damage Report

You can immediately report damage by filling out the damage notification form and upload your damage documents.

Claim Document Upload

How Can I Pursue my Claim File

You can call (0850) 811 51 00 and press 4 to reach Doğa Sigorta Customer Services and learn the status of your claim file, missing documents, the appointed expert, and all the other information you need.

You can accelerate your transactions by stating your file number for Claim File Status Information.

Click for Claim Search Form
File İmage

Documents Required at the Moment of Damage

A - Motor Own Claims

Collision – Getting Hit Claims

Traffic collision report, or detailed statement of the driver if there is no report

Alcohol Report

Photocopy of registration

Photocopy of the driver’s license

D/M (If there is loss payable clause, the deed of consent to be obtained from the relevant institution)

Photographs showing damaged parts of the vehicle

Tax ID number

IBAN information

If you choose to have your car repaired by the services and shops contracted by our company, you can eliminate your loss without making any payments to these services controlled by our company.

Theft of Vehicle Claims

In the event the vehicle is stolen and cannot be found within 30 days following the theft

Certified copy of the application to the Police Department

Certified copy of the police department’s letter attesting inability to find the vehicle

Certified copy of the theft department attesting inability to find the vehicle

Original copy of the vehicle registration bearing “stolen” stamp

Certified copy of the “tax clearance certificate” regarding the vehicle

Certified copy of the “Deletion Certificate” regarding the vehicle

Original copies of the policy and receipts

All keys of the vehicle (original and spare)

D/M (If there is loss payable clause, the deed of consent to be obtained from the relevant institution)

Tax ID number

IBAN information

Power of Attorney (the copy of the power of attorney will be provided by our firm)

Radio player deck theft claims

In case the Radio Player Deck is stolen, the coverage for the radio player deck in your policy will end; therefore, if you install a new radio deck, please contact your agency to add coverage to your coverage.

Police application and witness report

Photocopy of registration

D/M (If there is loss payable clause, the deed of consent to be obtained from the relevant institution)

Tax ID number

B - Motor Third Party Liability Insurance (Compulsory Automobile Liability Insurance) Claims

Traffic collision report (certified copy)

Alcohol report (certified copy)

Photographs of the vehicle at the site of accident (together with the other vehicles involved in the accident)

Photocopy of license and registration (of the person filing for claim)

Photographs of the vehicles (of the person filing for claim) showing damaged parts

Photocopy of license and registration (of our insured person)

IBAN information

Republic of Türkiye ID No. of the owner of the registration of the aggrieved vehicle (Republic of Türkiye ID No / Tax ID No.)

C - Value Loss Claims

Value loss claim statement

Kilometer (KM) information of the damaged vehicle

Traffic collision report (certified copy) or Accident Report (KTT)

Photocopy of registration and license (of the person filing the claim)

Photographs of the vehicle at the site of accident (together with the other vehicles involved in the accident)

IBAN information

If the claim is pursued by proxy, a copy of the power of attorney, IBAN information of the proxy

Death and Permanent Disability Claims

Application / Claim Petition (Your statement regarding your claim (treatment, permanent disability, death), and the power of attorney of the proxy and/or person pursuing your file and his/her contact information (address, telephone, e-mail, etc.), banking information of the injured party and/or right owners).

Certified Accident Report demonstrating the damage status obtained from the relevant authority, Witness Reports , etc. Original or certified copy of the accident report (by Police Department and/or Military Police), or Expert Witness Report (a certified copy of the Prosecutor’s file and/or if the criminal lawsuit is finalized, the reasoned decision of the court stating the admission of fault).

Original or certified copy of the approved alcohol report for the driver of the insured vehicle.

Photocopy of license and registration of the driver of the insured vehicle.

Original or certified copy of approved passenger list and the photocopy of the passenger’s ticket.

Copy of the Vehicle Lease Contract and the Transportation Certificate indicating destination.

Copy of Authority certificate and Vehicle Card.

IBAN information.

Copy of license of the driver of the vehicle and commercial usage certificate.

If the insured vehicles is a bus and the claim is based on Compulsory Seat Personal Accident or Transporter Liability Policies

For Permanent Disability Claim;

The original committee report from a general state hospital stating the measure of disability classification, the permanency expression and disability ratio which has been obtained according to the regulation on the medical board reports to be given to the handicapped, or its certified copy approved by the relevant institution.

General Judicial Medical Examination Report (the report prepared during admission to hospital which indicates the reason for admission, and which states whether there was any disability before the accident).

Physician reports concerning all treatments applied after the accident (Epicrisis, surgical operation reports (if any), nurse observation charts, graphies or X-rays copied on CD, etc.).

Original or certified copy of the identity register.

Original or certified copy of a document stating the income status (payroll, SGK breakdown, etc.), certificate of education if it is a student, a certificate from the related mukhtar’s office if none of these are present.

Original of the information letter as to whether the disable person was put on a salary by the Social Security Institution he/she is affiliated with (SGK, BAGKUR or EMEKLI SANDIGI) regarding the permanent disability that occurred as a result of the accident, or whether he/she received a lump sum payment.

IBAN information.

* For Death Claims;

Original or certified copy of certificate of inheritance.

Original or certified copy of the Autopsy/Death report.

Original or certified copy of death certificate.

Original or certified copy of the identity register.

IBAN information.

Original or certified copy of a document stating the income status (payroll, SGK breakdown, etc.), certificate of education if it is a student, a certificate from the related mukhtar’s office if none of these are present.

Original of the information letter as to whether the deceased person was put on a salary by the Social Security Institution he/she is affiliated with (SGK, BAĞKUR or EMEKLİ SANDIĞI) regarding the permanent disability that occurred as a result of the accident, or whether he/she received a lump sum payment.

Above documents are standard and extra documents may be requested depending on the extent and type of claim. When you deliver your request to our General Directorate, your file will be opened and you will be informed.

Note 1: Traffic police cannot act as expert witness in case of fault. They can do so only if they are appointed by the prosecutor’s office; therefore, if an expert witness report exists, the decision of the court regarding the appointment of the expert witness, and its decision that the fault situation in the expert witness report is accepted by the court must also be submitted.

Note 2: With regards to official documents requested in relation to an accident, the “certified copy” approval of the attorney is accepted provided that he/she is granted a power of attorney.

Note 3: With regards to claims concerning treatment expenses; pursuant to Article 58, 59, Provisional Article 1 and 2 of the Law No. 6111 on the “Restructuring and Rescheduling of certain Outstanding Public Debts and on Amendments and Revisions to the Law on Social Security Law and Certain Other Laws and Decree Laws” which entered into force after it was published in the Official Gazette dated 25.02.2011 and No. 27857, the treatment expenses resulting from traffic accidents will be covered by the Social Security Institution. Therefore, we must inform you that your request for the compensation of your treatment expenses will not be covered; we advise you to contact the Social Security Institution you are affiliated with.

D - Glass Breakage Insurance Claims

Report or Declaration

Invoice (in cases where expert is not sent)

Photographs of the damage (if expert does not come)

Tax ID number

IBAN information

Photocopy of the license and registration of the insured

E - Personal Accident Claims

Documents requested for Personal Accident Insurances Claims

Documents Required for Death Coverage;

Application / Claim Petition (Your statement regarding your claim and contact information (address, telephone, e-mail, etc.), banking information of the injured party and/or right owners).

If the death of the insured occurred as a result of a traffic accident, the original or certified copy of the Traffic Collision Report and Alcohol Report, if the insured is the deceased.

If the death of the insured occurred due to an incident submitted to the court (e.g. murder, suicide, the insured found dead, fire, etc.), the incident scene investigation report prepared by the Police Department, the entire prosecution file concerning the Prosecutor’s investigation, and witness statements must be sent.

Original or certified copy of the Autopsy/Death report (in certain cases, a detailed autopsy may be required. In this case, detailed autopsy result issued by the Forensics Department must also be submitted).

Original or certified copy of death certificate.

Original or certified copy of certificate of inheritance.

IBAN information.

Original of certificate of identity register copy (a copy of the certificate whose original is approved by the Civil Registry).

Court decision appointing a guardian if the inheritor is younger than 18 years old.

Documents Required for Disability Coverage;

Application / Claim Petition (Your statement regarding your claim and contact information (address, telephone, e-mail, etc.), banking information of the injured party and/or right owners).

IBAN information.

If the permanent disability of the insured occurred as a result of a traffic accident, and if the insured is the deceased, the original or certified copy of the Traffic Collision Report and Alcohol Report.

If the permanent disability of the insured occurred due to an incident submitted to the court (e.g., murder, suicide, the insured found dead, fire, etc.), the incident scene investigation report prepared by the Police Department, the entire prosecution file concerning the Prosecutor’s investigation, and witness statements must be sent.

The original committee report from a general state hospital stating the measure of disability classification, the permanency expression and disability ratio which has been obtained according to the regulation on the medical board reports to be given to the handicapped, or its certified copy approved by the relevant institution.

Original of certificate of identity register copy (a copy of the certificate whose original is approved by the Civil Registry).

Court decision appointing a guardian if the inheritor is younger than 18 years old.

A – Fire Claims

Claim request

Police Department reports (certified copy)

Detailed statement if the fire was extinguished by the insured with his/her resources

Non-prosecution report by the prosecutor’s office

If the building was damaged, a copy of the title deed or the lease contract

If the workplace is damaged, the tax certificate

Purchase invoice of the damaged property

IBAN information

D/M (If there is loss payable clause, the deed of consent to be obtained from the relevant institutions)

If the damage was inflicted by a 3rd person, the name and address of this person if possible

Tax ID number

B – Internal Flood and Flood Claims

Statement detailing the damage

Claim request

Lease contract or copy of the title deed

Purchase invoices of the goods damaged

IBAN information

If the workplace is flooded, all financial records and tax certificate

If the damage was inflicted by a 3rd person, the name and address of this person if possible

Tax ID number

C – Theft Insurance Claims

Police Department application and witness statements (certified copy)

A letter from the police department taken 30 days after the damage stating that stolen properties and wrongdoers were not found.

Purchase invoices of the stolen properties

If the workplace is flooded, all financial records and tax certificate

Tax certificate (in commercial insurances)

IBAN information

Tax ID number (in civil insurances)

Title deed or lease contract (in residential insurances)

D – Storm Claims

Meteorology report

Claim request

Title deed or lease contract

Photographs showing damaged property

IBAN information

Tax ID number

If national transportation is in question;

The declaration of the insured/policy holder regarding the damaged goods

Original or copy of the policy

Original or copy of the goods invoice

Original or copy of the delivery note

Copy of freight (transport) invoice

Traffic collision report / alcohol examination (if there is a traffic accident)

Reports prepared by official authorities regarding the damage, if any

Damage survey report (including the lorry/semi license plate number and the signature of the driver)

Notification of claim letter sent to the transporting company by the insurer/policy holder the notary public

Signature Circular

Photographs of the damaged goods

Banking information of the insured

IBAN information

Other (additional) documents to be required by the insurer based on the nature of the damage

If damage occurs to international shipment

The declaration of the insured/policy holder regarding the goods.

Original or copy of the policy.

Original or copy of the goods invoice.

Bill of lading in sea transportation, bill of fright or CMR in international land transportation, airway bill in air transportation, railway bill in railway transportation.

Customs bill of entry (for import).

Customs declaration form (for export).

Damage survey report (including the signature of the carrier).

Reports prepared by official authorities regarding the damage, if any.

Certificate of weight.

Carrier contract, freight invoice.

Notification of claim letter sent to the transporting company by the insurer/policy holder the notary public.

IBAN information.

Photographs of the damaged goods.

Banking information of the insured.

Other (additional) documents to be required by the insurer based on the nature of the damage.

If Carriers Liability Insurance Claim is made,

The declaration of the insured/policy holder regarding the damaged goods

Original or copy of the policy

Original or copy of the goods invoice

Original or copy of the delivery note

Freight invoice copy

Traffic collision report / alcohol examination (if there is a traffic accident)

Reports prepared by official authorities regarding the damage, if any

Damage survey report (including the lorry/semi license plate number and the signature of the driver)

Photographs of the damaged goods

Documents relating to the transport vehicle

Invoice and letter documenting that the property owner holds the carrier responsible for the damage within the framework of its legal liability

IBAN information

Copy of transport insurance of goods pertaining to the goods, if any, or property owner's declaration that there is no goods insurance

Banking information of the insured

Electronic Device Claims

Service Report

Declaration

Technical service report

The initial purchase invoice of the damaged device

Photographs of damaged device

IBAN information

Maintenance contract and periodical maintenance documents

B - Machinery Breakdown Claims

Service Report

Declaration

Technical service report

The initial purchase invoice of the damaged device

Photographs of damaged device

IBAN information

Maintenance contract and periodical maintenance documents

If a list is foreseen in the policy, the list of the machinery indicating the brand and model which is subject to the coverage in the policy

Operator license and registration for mobile machinery

C - Construction All Risk Erection Claims

Declaration by the insured stating how the incident took place, and loss itemized claim request

Copies of progress reports

Copy of Contract/Tender document (technical specifications, administrative specifications)

Trade Registry Journal

Copies of tax certificates

Identity certificate, if it is a real person

The official documents prepared according to the manner in which the incident occurred (fire brigade report, prosecutor’s indictment/Non-prosecution decision in fire claims, application/statement, eye-witness statement, a letter from authorities stating that stolen properties were not found in theft claims, meteorology report in storm claims, etc.)

Photographs showing damaged parts

Repair and spare part invoices / offer, copy of the Contract / tender file (technical specifications, administrative specifications, etc.)

D- Glass Breakage Non-Auto

The insured’s damage declaration (including the manner in which the damage occurred, and the numerical amount of the damage)

Invoice of the glass

Photographs of the damage (in cases where an expert is appointed for assessing the amount of the damage)

IBAN information

Lease contract or copy of the title deed

E - Third Party Liability Claims

Declaration

Letter of claim

Report / official report prepared according to the manner in which the event occurred, ID of the injured party

IBAN information

Information/document evidencing that the insured was responsible

Photographs related to the incident

F- Breach of Trust Claims

Document evidencing the offender admitted his/her wrongdoing

Result of the prosecutor’s investigation

Court decision

Financial documents, accounting records, letter of claim, declaration, SSI record, payroll (last 3 months)